Credit Card Payment
Secure Credit Card (SCC): This is the standard method of ordering on the Internet and the default payment method on our website. We accept Visa and Mastercard credit cards only. We do not accept American Express or other credit cards, sorry.

Credit Card payment provides for the most rapid dispatch of orders. Simply browse our products, add what you like to your shopping cart and then proceed to checkout. Please follow the checkout instructions and your credit card approval will occur in real time. Credit Card Payment is the default payment method on our site and once you choose this method you will be re-directed to a secure page on ANZ Banks eGate payment system for Payment. Just follow the instructions on the ANZ payment page and once payment is complete you will automatically be re-directed back to the Flashcards site where you will be presented with your completed order details. If you have Mastercard 'SecureCard' or Visa's 'Verified by Visa' security enabled on your credit cards then you will need to have your card password handy at checkout time.

Your product will ship out the same day M-F if your credit card order is received by 5:00 PM and the products are in stock. If for any reason we do not have the item currently in stock, the site will reflect this, along with the expected due date for new stock arrival.

Credit Card Fraud Prevention
Visa and Mastercard NZ now offer a special credit card security layer called 3D-Secure. This security scheme acts like an online PIN system for your online transactions (this PIN is NOT the same PIN as the one you use to access your Credit Card as an Eftpos Card). Both your bank AND the website you are buying through must support this system for it to work. The Flashcards website does support this system and it helps protect you as the customer and us as the merchant in the case of an attempted fraudulent transaction being placed through our site.

Recently, the BNZ Bank has enabled this system on all their credit cards and in fact after a certain order value threshold purchases through 3D-Secure enabled websites such as ours, you are REQUIRED by BNZ to sign up for this system and set up an online password if you have a BNZ Credit Card. The problem is that many BNZ customers are not aware of this change and as such, many customers are being asked to set this password on their card when they purchase online and they do not understand why or how the system works. If you have a BNZ credit card, we recommend that you go into any BNZ branch and setup your VBV/MCSC password or do it online through their site HERE.

If you have forgotten your password or can't remember if you've registered in the past - simply re-register via the register link on the BNZ website. Your new password will override the existing password and will be able to be used immediately.

If you are having difficulty registering your card, here are some tips that may help: Type in your credit card number in this format – xxxxxxxxxxxxxxxx (no spaces or dashes between the numbers), make sure that you enter the name as it appears on your card and enter the correct credit limit of your card.

This will ensure a smooth checkout process for our BNZ customers.

Most banks (and merchants) in NZ will be rolling out support for this scheme over the next 6 months or so and we wanted to make our customers aware in advance so that there is no confusion when they start getting asked for their online purchasing PIN number/password.

Payment via Direct Credit/Internet Banking/Branch Deposit
If you wish to pay via Direct Credit/Internet Banking or Branch Deposit, you may do so. Simply order through our online store as per normal and then select this payment method at checkout time. You will be issued an order ID number and automatically emailed instructions how to make payment for your order, including bank details. Since you are automatically emailed a link to your online invoice after placing your order, this invoice can act as a 'Pro-Forma' Invoice for you if your accounts payable department requires one to make payment from.

Your order will ship as soon as we can confirm your payment. This is usually within 24 hours, unless you bank with ANZ in which case the payment may show the same day. If you misplace your order confirmation email/payment instructions, our bank details again are:

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Flashcards
ANZ Bank
A/c number: 117888-0027477-02
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Payment by Cheque
If you wish to pay via Cheque, you may do so. Simply order through our online store as per normal and select this payment method at checkout time. You will be issued an order ID number and automatically emailed instructions how/where to make payment for your order. For all cheque orders, a $5 cheque handling fee is automatically added at checkout time. Since you are automatically emailed a link to your online invoice after placing your order, this invoice can act as a 'Pro-Forma' Invoice for you if your accounts payable department requires one to make payment from.

Please note that it will take 5 days for cheques to clear once we receive them, so it will take approx. 7 days for your goods to arrive if you order by cheque/post. If you misplace your order confirmation email/payment instructions, our cheque payment instructions again are:

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Please print out a copy of your order confirmation email and make out the cheque to 'Flashcards' and post them in to the below address:

Flashcards.co.nz
P.O. Box 305189
Triton Plaza Post Shop
Albany
Auckland 0757
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Other Payment Methods
For all methods of payment other than Credit Card, Direct Credit or Cheque, please email us and we will advise you of the process specific to your requirements. Please be aware that Flashcards does not ship based on PO Numbers nor do we offer credit of any kind. All orders must be paid for in advance of shipment.

Invoices
A hyperlink to your online invoice (with GST Number) will be included in your original order confirmation email. You may print it from that web page if you need it, as we do not send print invoices of any kind. You will need to log on to view and print your online invoices. In the case of Direct Credit or Cheque Orders, this invoice can be printed and submitted to your Accounts Payable Department for payment if required. You may also log into the website and review your order history at any time and print previous invoices from there at your convenience.

Shipping Information



Flashcards have one of the simplest and cheapest shipping policies in our industry. We use CourierPost NZ exclusively and we 'Next Day' courier all goods straight to your door Mon-Fri. If you want your parcel delivered on a Saturday, then you must add that service to your cart by ordering it here: Saturday Delivery Ticket
There is no Saturday Delivery to P.O. Box, Business or RD Addresses, sorry.

For security reasons and insurance coverage, we ship all parcels via Signature Required Track and Trace Packs ONLY, so CourierPost will not leave your parcel (no exceptions). However, they will leave a card to call if you are not in when your parcel arrives.

Once your order ships, you will automatically receive an email with your Track and Trace number in it, should you need to follow it up with CourierPost for any reason. We do NOT offer an optional non-signature required delivery service.

Nationwide shipping is FREE for all orders $50.00 and over (including to PO Box and Rural RD Addresses). NZ orders under $50 will have $6 shipping added to them (NO extra charge for RD Addresses) and International orders will have shipping and processing fees added to them at checkout time.

Typically, if your order is received by 5:00 PM, your order will ship out from us the same day. If your order is received after 5:00 PM, or is to a Rural Delivery (RD) address it will arrive within 2 working days. In the rare event we run out of stock by the time your order is processed, we will notify you via email as to your options.

International Orders
For international orders, international shipping times and fees apply, plus we charge a NZ$15 Processing fee for International Orders (this fee is automatically added at checkout time). We must charge this fee due to new additional security processing requirements for International parcels. We must also hand deliver International Parcels to a NZ Post Depot as they cannot be combined with our normal outbound shipments.

Please note: **NZ Post will NOT deliver to International P.O. Boxes so International customers must supply a physical address for their deliveries.

Flashcards.co.nz is not responsible for any duties, taxes or charges imposed and/or enforced by destination countries.